1. Do you offer free shipping?
If you live in Tenerife, you can enjoy free shipping by choosing to collect your order directly from our location or at the markets where we exhibit.
Simply select the option “I will pick it up myself” at checkout, and we will contact you to arrange a suitable pick-up time.
If you prefer to collect your order from our shop, you can also choose to pay at the time of collection, either in cash or via Bizum.
2. How long will my order take to arrive?
If your order is being delivered within the Canary Islands, we aim to deliver it within 48–72 business hours.
You will receive a confirmation email as soon as your order is placed, a tracking number when it is dispatched, and delivery typically takes 1–2 business days after shipping.
During special periods (such as the weeks leading up to Christmas), delivery times may be slightly longer. In these cases, we recommend placing your order in advance.
3. How much does shipping cost?
Shipping costs depend on the courier service and vary according to your location. We have carefully selected a provider that offers the best balance of speed, competitive pricing, and respectful handling of our products.
We truly want your delivery experience to be seamless.
For your convenience, here is an indicative overview of shipping costs. The exact amount will be automatically calculated at checkout once you enter your address:
Canary Islands — €6.5
Spain (mainland) — €11.90
Europe — €11.90
Switzerland — €11.90
(VAT not included)
For international shipping, please get in touch with us.
4. Order issues or return
If an item is missing from your order or you receive the incorrect items, please send us an email right away to herberiaprimitiva@gmail.com so we can remedy the situation.
All of our items are packed very carefully in sustainable shipping materials to ensure safe transit, but in the rare instance of a travel mishap, we will replace any items that are damaged, broken, or melted.
5. Where do Primitiva’s ingredients come from?
In our formulations, each ingredient plays a vital role, positively contributing to the potency of the final composition. We take great care to source these herbs from known origins, understanding their cultivation methods, and often personally knowing the dedicated individuals who nurture them along their journey. We seeds as we collect from in ecological agricultural systems (no synthetic pesticides, with soil management, etc.).
We proudly present every ingredient we use, alongside its intended purpose, enabling you to explore the wealth of benefits they offer here.
To further enrich your knowledge, we have included references to studies for additional research. Our commitment to transparency and informed decision-making guides us, as we passionately craft products that celebrate the remarkable potential of each natural element.
6. Are you bio certified?
Our own farm is cultivated following permaculture principles and we are in process for ecocertification. However we prefere collecting by hand from trusted partners for several reasons:
- Certification can have indirect effects that, in certain contexts, hinder or do not promote wildlife conservation.
- Certification standards are standardized. This can exclude or hinder traditional sustainable practices (such as responsible wild harvesting or local agroforestry systems) that do not easily fit the formal criteria.
- Certification is expensive and bureaucratic. Many small-scale producers who manage their land in a very respectful way cannot obtain certification, while larger monoculture farms can. This can displace truly regenerative but uncertified models.
- Some products permitted in organic agriculture (such as certain minerals or natural treatments) can also have an environmental impact. Buying without knowing the facts prevents us from controlling the entire process.
- The growing demand for organic products has, in some cases, led to large-scale organic monocultures, which remain low in biodiversity compared to wild ecosystems.
7. Are you gluten free and vegan?
We only use 100% botanically derived ingredients. Some products contains bee wax, other may contain oat, you can ask for your personalized vegan option.
8. How long the products last?
Since our products are freshly made with organic, unrefined ingredients without synthetic preservatives and chemicals, please enjoy Herboleria Primitiva preparations within a year of purchase, unless otherwise noted. Usually, if well preserved, products can last up to two years. Tinctures and hydrolats can generally be used for up to five years. Help preserve your products by keeping them out of light & heat, dipping into jars & tins with clean, dry hands, and avoid getting water into your items.
Please note that the ‘best by’ date is a suggestion.
If unsure whether a product is still good to use, always trust your nose. Think of these items like fresh food in your refrigerator: instead of just going by the date, use the look and smell to determine whether they are still good to use.
9. Do you offer consultations?
Yes! We have a growing roster of trusted and certified Naturopaths available for one-on-one consultations. Please visit our Book a Ritual page for more information.
We also have an Herbalist call where we offer 15 minute virtual mini-sessions via chat! This is a great option if you are seeking more guidance on which products to use.
10. Cancellation Policy
Yes, orders may be canceled prior to shipment. Once an order has been fulfilled, it cannot be canceled. All order cancellations incur a 10% restocking fee.
If you need to cancel or reschedule your treatment/appointment, we kindly ask that you do so at least 48 hours in advance. Cancellations for appointments made with visiting practitioners less than 24 hours before the scheduled time will incur a 20% cancellation fee. No-shows or same-day cancellations may be subject to additional charges. Please read our cancellation policy here for details.
11. Refund Policy
Due to the handmade nature of our products, we do not accept returns or provide refunds, unless damaged or defective upon arrival. We want you to be pleased with your experience and with your purchase. If you have any questions or concerns about any items upon receiving them, please email us.
You agree to inspect Products for defects within five (5) days of receiving shipment and notify us of any defects. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Once we receive the item and confirm that it is in perfect condition, we will issue a refund for the value of the product.
If you are unsatisfied with something you purchased, please email us at herberiaprimitiva@gmail.com as soon as possible so we can provide a resolution.
12. Can I sell the products in my shop?
If you wish to offer Herberia Primitiva products in your store, we provide special conditions for retail partnerships. Please get in touch at herberiaprimitiva@gmail.com
to learn more.
13. Want to collaborate?
If you are interested in collaborating with me on a project or event, or you are a organic farmer or producer and do you like a consultation on preparations with your products please email me at herberiaprimitiva@gmail.com
14. Are you an holistic therapist or do you own an herbal shop?
Herberia Primitiva’s ecological products are exclusive botanical preparations, free from toxic substances and petroleum derivatives. The oils and balms are especially suited to offering nourishing wellness rituals that meet the real needs of body, mind, and spirit. The formulations have a pleasant texture that nourishes without leaving a greasy feel. If you are a therapist and would like to use or sell these formulations, please get in touch.
15. Allergy information
We formulate with a multitude of ingredients mostly suited to sensitive and reactive skin. Anyway some individuals may be sensitive to such as almond oils and so on. Remember to read our labels and ingredient lists carefully and follow the appropriate directions for use. If you have a specific allergy or sensitivity, do not use ingredients that may trigger a reaction and instead ask us for a customized preparation. Herberia Primitiva is not liable for any individual reaction to any particular ingredient.
16. Medical Disclaimer
Content on our Website is provided for general informational purposes and should not be considered medical advice. Product information is not intended to diagnose, treat, cure or prevent any disease. Comments and feedback about product effectiveness are based on customer, staff and family opinions and should not be substituted for medical care.
Please consult a healthcare provider if you have any questions about a particular health condition.